Virtual Help Desk

Project
Wireframes depicting how a user would step through a DIY help system asking general, then more specific questions to provide an answer.
Client
Macy's Technology
Profile
With annual sales of nearly $27.9 billion, 840 department stores and 167,000 employees, Macy's is America’s largest department store by sales and sixteenth by revenue.
Project Date
June, 2010
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