Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
"Add a Scan Target" Tutorial (Video)
Ongelma
Prior to the release of the SAQ-to-Scan Wizard, this stop-gap callout was the solution for the Add a Scan Target workflow.
Mitä tein
Scripted and produced video tutorial for Add a Scan Target workflow. Created visual walkthrough showing step-by-step configuration process. Implemented as callout help solution pending Wizard release.
Vaikutus
Provided immediate help solution without delaying Wizard development. Reduced support tickets through visual guidance for complex workflow. Demonstrated effectiveness of video tutorials for technical configuration tasks.
Opit
Sometimes "good enough for now" beats "perfect later"—a video tutorial solved the immediate user pain point while the better long-term solution (the Wizard) was being built. Ship the help your users need today.
Prior to the release of the SAQ-to-Scan Wizard, this stop-gap callout was the solution for the Add a Scan Target workflow.
Liittyvät Projektit
SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
Macy's Technology — September 2016
Wireframes depicting various scenarios for a redesigned portal navigation scheme, especially a new mega-menu, in conjunction with the SharePoint 2013 upgrade.