Cover
Getting Started and Using My Solutions
Login and Passwords, Privacy and Security
Troubleshooting, Technical Help
Client
SunTrust Bank - SunTrust, with $175 billion in assets, provides deposit, credit, trust and investment services, as well as mortgage banking, asset management, securities brokerage, and capital market services. It operates 1,500 retail branches in the U.S.
Date
September, 2001
Project
Call Center Script - As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
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PDF