Hoxhunt — April 2026
A speculative redesign of Hoxhunt Respond, Hoxhunt’s incident response product within its broader human risk management platform, using A.I. assistance for quick turnaround.
Portal Usability Survey (2016)
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Ongelma
Macy's needed to understand how portal 'gatekeepers'—power users who help colleagues navigate MyMacys.net—actually found information, identifying whether official navigation worked or if institutional knowledge and workarounds dominated actual usage patterns.
Mitä tein
Designed questionnaire targeting portal gatekeepers and power users | Analyzed results to understand actual information-seeking behaviors | Created report documenting findings and implications for portal navigation
Vaikutus
Revealed how experienced users actually navigated portal versus design assumptions | Identified successful workarounds that could be formalized into features | Provided insights to improve information architecture based on gatekeeper patterns
Opit
Study your power users—gatekeepers develop survival strategies that reveal what's broken and what works. Their workarounds are often better solutions than what you designed, and formalizing those patterns helps everyone.
The MyMacys.net Usability Questio aire—Results and Analysis. Conducted a detailed survey of gatekeepers to determine how they went about finding things on the portal. These are the results.
Liittyvät Projektit
Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.