SunTrust Bank · Docs — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
Excella LLC · Apps · Docs
Role-Based Internal Tracking
In-house app for project-tracking, employee assignments and the like. A concept UI for an in-house tool that keeps ownership, status, history, and artifacts in one durable place.
In-house app for project-tracking, employee assignments and the like. A concept UI for an in-house tool that keeps ownership, status, history, and artifacts in one durable place.
Internal delivery orgs accumulate fragmented trackers; teams need a single system for ownership, history, and artifacts.
Designed role-based navigation (Admin / Manager / Analyst) to match responsibilities | Created a case workspace emphasizing status, assignment, comments, attachments, and audit history | Introduced a template-driven model for consistent creation and governance
Clearer accountability and continuity: decisions + artifacts live with the work, not in email | A scalable interaction model for enterprise tracking across multiple roles | A design baseline that reduces 'tracker sprawl' and context switching
Enterprise tools win when 'history + artifacts' are first-class citizens.
In-house app for project-tracking, employee assignments and the like. A concept UI for an in-house tool that keeps ownership, status, history, and artifacts in one durable place.
More Work
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