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Curriculum Vitae

Enterprise and public-sector UX design, research, prototyping, design-system work, writing and visual execution across more than two decades.

Employment

UX Director · Sinimuna Corporation

Atlanta, Georgia · February 2003 – Present
Sinimuna provides UX design, content strategy and corporate communications services for clients including the CDC, the U.S. Air Force, Gulfstream, Polycom, Philips, Cox Communications and Big Picture Casting. I lead UX direction, design execution and front-end delivery, while also creating standards, presentations, branded materials and explanatory content for high-stakes internal and public-facing work.

Senior Information Architect Supervisor · United Parcel Service

Alpharetta, Georgia · May 2017 – May 2018
Led information architecture and interaction design planning for UPS.com, helping navigation, structure and task flow stay legible across a large, cross-functional enterprise environment. The work relied on research, heuristic review, wireframes and prototype-driven communication to align business, content and implementation teams.

Senior/Lead UX Designer · Macy’s Technology

Johns Creek, Georgia · March 2010 – April 2017
Led UX work for an enterprise portal used by roughly 67,000 employees and supporting very high daily traffic, covering SharePoint migrations, research, standards, dashboards, reports, custom apps and broad multi-division support. The role also included reusable UI patterns, documentation and design guidance for developer handoff.

Verse Contributor · Avanti Press

Remote · March 2015 – Present
Write humorous greeting card copy on an ongoing basis for a quirky, high-volume card publisher with international distribution, supplying a steady stream of polished verse concepts, punch lines and alternates suited to commercial card development.

Sketchworks Comedy

Writing · 2014
Wrote short-form comedy material and related creative content for a respected Atlanta live sketch company.

AT&T Mobility

Support Software · Enterprise UX
Contributed structure and content thinking to troubleshooting and support software meant to make complex customer-care flows more usable.

Coca-Cola

Intranet Migration · Internal Communications
Supported intranet migration work through content structure, information design and internal communications usability.

McKesson Health IT

Style Guide · 2007
Handled research, writing, editing and graphic design for Horizon Enterprise Content Manager style and standards documentation.

Deloitte

UI Standards Guide · 2007
Did the research, writing, editing and visual design for the Deloitte Performance Management Employee Evaluation interface standards guide.

Delta Air Lines

Reservations UX · 2006
Played a key role in a site redesign and booking-engine prototype, including clearer milestones, pricing signals, tab patterns and consolidated login.

DataScan Technologies

Wholesale Management System · 2006
Co-wrote, co-edited and helped design graphics for WMS retail scanning and inventory-system standards documentation.

BellSouth Business

Intranet Work · Enterprise Content
Worked on internal communications and intranet-related structure, content and usability concerns.

U.S. Navy Reserve

Fire Controlman · November 1987 – November 1994
Served as a Fire Controlman in the U.S. Navy Reserve, inspecting, testing, aligning, maintaining, troubleshooting, repairing and operating shipboard weapons systems and associated computer and sensor packages aboard USS Ainsworth and USS Clifton Sprague.

Education

M.Soc.Sci, International Relations

Tampere University · 1996 – 1998 · Grade: 3.8/4.0
Completed graduate work in the International Relations and European Studies master’s program at Tampere University’s International School of Social Sciences, studying advanced social, political and economic concepts of international relations, including their history, theory and practical application, with sustained attention to European integration, security affairs and policy analysis.

Fulbright Research, Nordic Post–Cold War Defense and Foreign Policy

Tampere Peace Research Institute (TAPRI) · 1995 – 1996
As a Fulbright scholar at TAPRI, researched the changing nature of Nordic foreign and defense policy in the post–Cold War era, focusing on Finland’s EC membership, its emerging NATO relationship, wider European alignment and the legacy of Finlandization in Russo-Finnish relations. The work combined archival research, policy reading and regional context around Finland, Sweden and the wider Baltic security environment.

B.A., Global Affairs

University of Pittsburgh–Johnstown · 1992 – 1993 · Grade: 3.8/4.0
Studied international politics, intercultural communications, journalism and creative writing, with particular emphasis on Nordic defense and security policy, Finnish culture and the writing disciplines that later fed directly into content design, documentation and communications work.

Exchange Student, Broadcasting (Radiolinja) and Finnish Language

Lahti Folk College · 1990 – 1991
Completed a junior-year-abroad exchange through Scandinavian Seminar of Amherst, Massachusetts, combining academic study with cultural and linguistic immersion in a Finnish folk college. The program blended broadcasting, spoken communication and intensive Finnish-language study with everyday cultural immersion.

Grant Writing Certificate

University of Maine · Issued March 2024
Professional certificate in grant writing from the University of Maine, supporting clearer proposal structuring, persuasive narrative framing and public-sector funding communication.