Hoxhunt — April 2026
A speculative redesign of Hoxhunt Respond, Hoxhunt’s incident response product within its broader human risk management platform, using A.I. assistance for quick turnaround.
Mortgage Site Architecture
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Problem
SunTrust Bank's mortgage section of website had grown organically without clear structure, requiring comprehensive IA redesign to improve findability, eliminate redundancy, and create logical organization that served customer needs during site overhaul.
What I Did
Inventoried existing mortgage section structure and content | Designed new site architecture optimizing organization and findability | Created site map showing strategic additions, deletions, and page consolidations
Impact
Improved mortgage content discoverability through logical IA restructuring | Eliminated content redundancy and organizational confusion | Provided clear blueprint for implementation across major banking website
Lessons
Information architecture is as much about what you remove as what you add—consolidating redundant pages and eliminating dead ends often improves findability more than adding new navigation.
As part of the SunTrust.com site overhaul, inventoried the existing site structure and content, then mapped a new architecture by adding, deleting, augmenting and combining pages and features for the mortgage section.
Related Projects
Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.