Macy's Technology — December 2016
Portal analytics dashboard mockup showing device mix, traffic sources, sessions, and high-value content in one enterprise reporting surface.
Portal User Priorities Survey
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Ongelma
Portal stakeholders needed a clearer view of what users actually valued most so that redesign and roadmap conversations could focus on the most meaningful improvements.
Mitä tein
Designed the survey structure, framed the question areas across presentation, content, navigation, social, and integration concerns, and summarized the resulting responses into an executive-friendly priority view.
Vaikutus
The artifact created a shared evidence base for prioritization and helped show which portal capabilities users perceived as most urgent or valuable.
Opit
Research does not need to be elaborate to be useful. Even a straightforward internal survey can sharpen roadmap discussions when the output is organized and legible.
This survey captured self-reported user priorities for the enterprise portal and translated scattered opinion into a ranked view of what people most wanted improved. The work helped ground redesign conversations in evidence rather than assumption.
Liittyvät Projektit
Macy's Technology — June 2010
Wireframes for a self-help virtual help desk that narrows issues step by step before users submit a support ticket.
Macy's Technology — November 2015
A concise internal primer explaining the UX process, deliverables, research methods, design artifacts and estimation logic used on enterprise portal work.