Hoxhunt — April 2026
A speculative redesign of Hoxhunt Respond, Hoxhunt’s incident response product within its broader human risk management platform, using A.I. assistance for quick turnaround.
Portal Usability Survey (2010)
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Ongelma
Macy's needed baseline usability assessment of MyMacys.net portal to understand how 167,000 employees were experiencing the enterprise platform, identify friction points, and prioritize improvements based on actual user feedback rather than assumptions.
Mitä tein
Designed comprehensive usability survey for enterprise portal assessment | Analyzed responses from 1,687 users across Macy's 167,000-person organization | Created detailed report with data analysis and prioritized recommendations
Vaikutus
Established quantitative baseline for portal usability metrics | Identified specific friction points and improvement opportunities from user feedback | Provided data-driven foundation for portal roadmap and investment decisions
Opit
Surveys at scale reveal patterns you'd never find in small usability studies—1,687 responses surfaces systemic issues and validates whether your hunches about user needs actually match reality. Data beats opinions.
My Macy's Portal Usability Survey—Data Analysis and Recommendations. A comprehensive survey of 1,687 portal users to determine overall usability metrics with detailed analysis and recommendations for improvement.
Liittyvät Projektit
Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.