ProfessionalDocs
SunTrust Bank · Docs
Call Center Script
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
Innovative Home Systems · Apps · Docs
ProntoPro Remote UI
Created thematic user interface mockups for the Philips NG TSU7000 remote control, an early touch-enabled device.
Created thematic user interface mockups for the Philips NG TSU7000 remote control, an early touch-enabled device.
Remote users needed intuitive controls and feedback mechanisms that minimized friction and reduced learning curves.
Developed interaction flows optimized for remote usage contexts | Simplified navigation and control grouping | Designed feedback states to reinforce user confidence
Enhanced usability across variable connection/device conditions | Improved task completion efficiency | Established clearer interaction expectations
Remote interfaces succeed when feedback and affordances compensate for physical absence.
A remote interaction model exploring usability, responsiveness, and clarity across distributed usage scenarios.
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Wireframes depicting various scenarios for a redesigned portal navigation scheme, especially a new mega-menu, in conjunction with the SharePoint 2013 upgrade.
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ControlScan · Docs · Media
"Add a Scan Target" Tutorial (Video)
Prior to the release of the SAQ-to-Scan Wizard , this stop-gap callout help solution for the Add a Scan Target workflow was implemented.