Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
ProntoPro Remote UI
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Problem
Remote users needed intuitive controls and feedback mechanisms that minimized friction and reduced learning curves.
What I Did
Developed interaction flows optimized for remote usage contexts | Simplified navigation and control grouping | Designed feedback states to reinforce user confidence
Impact
Enhanced usability across variable connection/device conditions | Improved task completion efficiency | Established clearer interaction expectations
Lessons
Remote interfaces succeed when feedback and affordances compensate for physical absence.
A remote interaction model exploring usability, responsiveness, and clarity across distributed usage scenarios.
Related Projects
SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
Macy's Technology — September 2016
Wireframes depicting various scenarios for a redesigned portal navigation scheme, especially a new mega-menu, in conjunction with the SharePoint 2013 upgrade.