Macy's Technology · Apps · Docs — September 2016
Wireframes depicting various scenarios for a redesigned portal navigation scheme, especially a new mega-menu, in conjunction with the SharePoint 2013 upgrade.
ControlScan · Apps · Media
Scan Target Setup Wizard Demo
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more "hand-held" approach. Enter the Wizard, with its SAQ-like presentation…
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more "hand-held" approach. Enter the Wizard, with its SAQ-like presentation layer, step-by-step workflow and on-demand help.
ControlScan's SecureEdge platform faced usability gap: advanced users could configure scan targets efficiently, but new users struggled with network configuration complexity, creating support burden and reducing self-service adoption.
Designed step-by-step wizard workflow with SAQ-like presentation layer | Created interactive demo showing progressive configuration workflow | Implemented on-demand help and contextual guidance throughout wizard
Reduced support burden by enabling new user self-service for scan configuration | Maintained efficiency for power users through optional advanced path | Improved onboarding experience for cybersecurity compliance platform
Progressive disclosure worksânot everyone needs to see everything at once. Wizards get a bad rap, but when configuration complexity creates a barrier, guided workflows reduce cognitive load without infantilizing experienced users.
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more 'hand-held' approach. Enter the Wizard, with its SAQ-like presentation layer, step-by-step workflow and on-demand help.
More Work
Related Projects
Labcorp · Apps · Research — December 2021
This research brief with conceptual mockups outlines some key considerations and best practices regarding a cancer patient app.
ControlScan · Docs · Media — January 2020
Prior to the release of the SAQ-to-Scan Wizard , this stop-gap callout help solution for the Add a Scan Target workflow was implemented.