Macy's Technology — March 2010
Did all writing, editing and graphic design for the Word/PDF document versions of the guide.
Scan Target Setup Wizard Demo
Problem
ControlScan's SecureEdge platform faced usability gap: advanced users could configure scan targets efficiently, but new users struggled with network configuration complexity, creating support burden and reducing self-service adoption.
What I Did
Designed step-by-step wizard workflow with SAQ-like presentation layer | Created interactive demo showing progressive configuration workflow | Implemented on-demand help and contextual guidance throughout wizard
Impact
Reduced support burden by enabling new user self-service for scan configuration | Maintained efficiency for power users through optional advanced path | Improved onboarding experience for cybersecurity compliance platform
Lessons
Progressive disclosure works—not everyone needs to see everything at once. Wizards get a bad rap, but when configuration complexity creates a barrier, guided workflows reduce cognitive load without infantilizing experienced users.
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more 'hand-held' approach. Enter the Wizard, with its SAQ-like presentation layer, step-by-step workflow and on-demand help.
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