Macy's Technology — December 2016
Portal analytics dashboard mockup showing device mix, traffic sources, sessions, and high-value content in one enterprise reporting surface.
Usability Survey (SP2013)
Loading deck…
Problem
Post-upgrade portal improvement depends on collecting feedback in a form that is specific enough to be measurable but broad enough to capture multiple dimensions of usability.
What I Did
Designed the questionnaire structure, grouped the topics into coherent sections, and translated portal concerns into measurable prompts and free-form response opportunities.
Impact
The artifact shows the research instrument behind later usability analysis and provides evidence of how feedback collection was structured before interpretation.
Lessons
Good survey work is design work. The quality of the results depends heavily on how clearly the questions frame the experience being measured.
This artifact is the survey form itself rather than the later results deck. It shows how portal feedback was operationalized into structured questions spanning presentation, content relevance, navigation, social behavior and integration needs.
Related Projects
Macy's Technology — June 2010
Wireframes for a self-help virtual help desk that narrows issues step by step before users submit a support ticket.
Macy's Technology — November 2015
A concise internal primer explaining the UX process, deliverables, research methods, design artifacts and estimation logic used on enterprise portal work.