Portal Usability Survey (2010)

Macy's needed baseline usability assessment of MyMacys.net portal to understand how 167,000 employees were experiencing the enterprise platform, identify friction points, and prioritize improvements based on actual user feedback rather than assumptions.

Designed comprehensive usability survey for enterprise portal assessment | Analyzed responses from 1,687 users across Macy's 167,000-person organization | Created detailed report with data analysis and prioritized recommendations

Established quantitative baseline for portal usability metrics | Identified specific friction points and improvement opportunities from user feedback | Provided data-driven foundation for portal roadmap and investment decisions

Surveys at scale reveal patterns you'd never find in small usability studies—1,687 responses surfaces systemic issues and validates whether your hunches about user needs actually match reality. Data beats opinions. My Macy's Portal Usability Survey—Data Analysis and Recommendations. A comprehensive survey of 1,687 portal users to determine overall usability metrics with detailed analysis and recommendations for improvement.