Portal Usability Survey (2014)

As Macy's pla ed next SharePoint upgrade for MyMacys.net portal, leadership needed to understand which features and capabilities mattered most to actual users to prioritize development investment and avoid building features nobody wanted.

Designed survey to identify user priorities for SharePoint upgrade | Analyzed responses to create ranked priority list of desired capabilities | Created visualizations showing clear priority order from user feedback

Aligned SharePoint upgrade investment with actual user priorities | Prevented building low-priority features while higher needs went unmet | Provided stakeholder alignment tool showing what employees actually wanted

Ask before you build—Macy's could have spent millions upgrading features users didn't care about. Surveying first meant they invested in what actually mattered: search, help, UX, and collaboration. MyMacys.net User Priorities—detailed survey of rank and file intranet users to determine the top priorities for the next SharePoint upgrade. Results showed search, training/help, user experience, and social/collaboration as highest priorities.