State Farm — May 2018
Began organizing old and new content into logical buckets as part of a redesign and information architecture renovation effort for the company's online banking offering.
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ControlScan — March 2020
This design improved the workflow for ControlScan partners to process and/or correct invalid contact info for their subordinate merchants.
Macy's Technology — October 2016
Created mockups of workflow controls for pla ing, scheduling, executing and tracking merchandise price changes for sales events.
OnLoan.com — November 1999
Co-wrote educational text for an early online mortgage lender's web site.
SunTrust Bank — November 2001
As part of the SunTrust.com site overhaul, inventoried the existing site structure and content, then mapped a new architecture by adding, deleting, augmenting and combining pages and features.
Macy's Technology — November 2015
Investigated viability of a mobile version of the MyMacys.net portal, which included scope, design rationale, examples, overview and use cases.
Macy's Technology — March 2010
Did all research, writing, editing, coding and graphic design for the SharePoint version of the guide.
ControlScan — March 2020
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more "hand-held" approach. Enter the Wizard, with its SAQ-like presentation layer, step-by-step workflow and on-demand help.
Macy's Technology — August 2016
Conducted a detailed survey of gatekeepers to determine how they went about finding things on the portal. These are the results.