SunTrust Bank — September 2001
As part of the SunTrust.com site overhaul, wrote an FAQ document for support staff to assist users visiting the new "My Solutions" portal.
User Experience Design.
I design interfaces, services and content structures that make complicated work feel clear, credible and genuinely pleasant to use.
65
projects
10
Categories
39
Clients
28
Years
Professional Projects
Macy's Technology — September 2016
Wireframes depicting various scenarios for a redesigned portal navigation scheme, especially a new mega-menu, in conjunction with the SharePoint 2013 upgrade.
Macy's Technology — December 2010
A comprehensive survey of 1,687 portal users to determine overall usability metrics.
Macy's Technology — December 2014
A detailed survey of rank and file intranet users to determine the top priorities for the next SharePoint upgrade.
Labcorp — December 2021
This research brief with conceptual mockups outlines some key considerations and best practices regarding a cancer patient app.
Optio Magazine — February 2001
Translated a Finnish-language article into English for a national business publication.
ControlScan — January 2020
Prior to the release of the SAQ-to-Scan Wizard , this stop-gap callout help solution for the Add a Scan Target workflow was implemented.
Macy's Technology — July 2016
This PowerPoint makes the case for a single enterprise-wide employee directory, rather than maintaining many incompatible ones.
Macy's Technology — March 2010
Did all research, writing, editing, coding and graphic design for the SharePoint version of the guide..
ControlScan — March 2020
A quick account setup flow with field validation to allow client interaction with ControlScan's API.
ControlScan — March 2020
This design improved the workflow for ControlScan partners to process and/or correct invalid contact info for their subordinate merchants.
ControlScan — March 2020
Some users had difficulty self-identifying their network configurations for vulnerability scans. Whereas advanced users were accustomed to the existing UI, new users needed a more "hand-held" approach. Enter the Wizard, with its SAQ-like presentation layer, step-by-step workflow and on-demand help.
Innovative Home Systems — May 2006
Crestron's 15-inch TPS-6000 was the top-of-the-line home automation panel in its heyday. These are screenshots of the actual installation from the VT-Pro programming software.
Innovative Home Systems — May 2006
These mockups represent custom interface designs in partnership with IHS for Crestron home automation touchscreens of various sizes and specifications.
State Farm — May 2018
Began organizing old and new content into logical buckets as part of a redesign and information architecture renovation effort for the company's online banking offering.
OnLoan.com — November 1999
Co-wrote educational text for an early online mortgage lender's web site.
SunTrust Bank — November 2001
As part of the SunTrust.com site overhaul, inventoried the existing site structure and content, then mapped a new architecture by adding, deleting, augmenting and combining pages and features.
Macy's Technology — November 2015
Investigated viability of a mobile version of the MyMacys.net portal, which included scope, design rationale, examples, overview and use cases.
Macy's Technology — October 2016
Created mockups of workflow controls for pla ing, scheduling, executing and tracking merchandise price changes for sales events.
Classified — 2021
This proof of concept document consists of initial research, logo design, user flow example, user needs and user requirements for an Android application used by military personnel.
LabCorp — 2021
This document contains a robust analysis of the competitive landscape regarding the content and layout of cancer lab reports.
BWX Technologies — 2021
Comparative analysis of three leading UX design platforms—Adobe XD, Figma, and Sketch—evaluating market share, user reviews, feature sets, and long-term viability. Research informed a strategic software selection recommendation for the organization's design team.
Excella LLC for U.S. Immigration Service — 2022
A UI redesign for USCIS's correspondence generation system—ECHO handles tens of thousands of immigration and citizenship letters monthly, including judicial review documents. Redesigned complex administrative interfaces under severe constraints: zero user access, limited stakeholder support, and pressure to "just make it better."
Excella LLC for USCIS — 2023
User interview summary of the Notice to Appear process. Interviewed operators to identify what breaks letter generation and what to fix first.
Macy's Technology — 2023
A portal usability questionnaire focused on what gatekeepers actually use to find content.
Excella LLC — 2023
In-house app for project-tracking, employee assignments and the like. A concept UI for an in-house tool that keeps ownership, status, history, and artifacts in one durable place.
State of Maine — 2025
Prototype concept for State of Maine as flow management software for processing students' scholarship applications. These are screen captures of vibe-coded functionality using Figma Make AI.
Delta Air Lines — April 2006
Played integral role in site redesign. Collaborated on booking engine prototype, featuring the "Low Price Guarantee" and milestone markers. Components included the new tab style, "LOWEST" indicator, more readable progress display, and consolidated login area.
Macy's Technology — April 2015
A comparison and contrast between desktop and proposed mobile versions of the My Macy's portal.
Qvantel — April 2017
Client Qvantel - Qvantel , a Fi ish company, provides a robust and comprehensive BSS stack, including full legacy replacement, greenfield, parallel brand or hybrid approaches with data-driven intelligence and flexible monetization models. Date April, 2017 Project Some really fast research and design thinking put together for an informal presentation regarding the notion of a Qvantel customer self-service mobile app for the North American market. Download PDF
McKesson — August 2007
Did all research, writing, editing and graphic design for the HECM CMS style guide.
McKesson — August 2007
Created hybrid wireframes depicting layout and functionality for the Public Health Information Network (PHIN) Message Manager component of HECM application.
Macy's Technology — August 2012
Alternative page layouts for the SharePoint upgrade of Macy's vendor extranet.
Macy's Technology — August 2016
Mockups of MIC collaboration space featuring blogs, project coordination, ideation forums, social features, idea challenges, statistics and more.
Macy's Technology — August 2016
Conducted a detailed survey of gatekeepers to determine how they went about finding things on the portal. These are the results.
Deloitte — December 2007
Did all research, writing, editing and graphic design for the DPMEE User Interface Styles & Standards Guide .
Innovative Home Systems — 2005
Professional marketing materials showcasing home automation capabilities, system architecture, and custom interface design services for prospective clients.
Innovative Home Systems — 2006
A design exploration of user interface layouts for Crestron's VTPro platform, emphasizing clarity, consistency, and usability in complex AV control environments.
Innovative Home Systems — 2006
Created thematic user interface mockups for the Philips NG TSU7000 remote control, an early touch-enabled device.
Big Picture Casting — 2011
Created an assemblage of logos, WordPress sites, coupons, business cards, posters, signs, biographies, blog content, CVs and advertisement collateral for Atlanta-based talent casting company.
Finnair — 2014
Assessed the desktop booking experience to recommend improvements. Compared it to the top ten airlines in the world by fleet size to gain insight into what the major industry players considered best practices.
ControlScan — March 2020
This design sought to improve the "dashboardiness" of the compliance portlet on the landing page. The idea was to reinforce status with color and iconography, while providing quick contextual actions in a compact, at-a-glance footprint.
United States Air Force — April–May 2005
Wireframes and mockups for a browser-based, bulk computer hardware-purchasing application for different role groups in the Air Force.
Macy's Technology — April 2016
Mockups for the company's employee recognition and appreciation site on the portal. These slides compare the existing pages with the proposed ones.
Macy's Technology — 2016
Created mockups of the workflow for the powerful Rubi merchandise reporting tool, which gave merchants the ability to monitor and analyze sales and inventory performance metrics.
Macy's Technology — 2017
Created conceptual wireframes and mockups for the JOIN (Macy's Collaboration Center) site redesign project.
United Parcel Service — 2017
Created proof of concept to explore features and explain UX rationale for a proposed secure, enterprise-level online collaboration community to foster internal i ovation and facilitate the exchange of ideas.
Neuro Event Labs — 2018
Created initial design in a few days for a nighttime neurological event monitoring and reporting system. The system records and analyzes a patient's seizure data and incorporates machine learning and heuristic algorithms to discern patterns, offer treatment options and present insights.
Personal Explorations
Historical Fantasy Novel — 2025-Present
An historical fantasy novel set in 1236 Northern Europe, where the eastern rim of Christendom unravels amid crusading politics, tribal resistance and ancient powers beneath the waters.
Jen Kelley — January 2020
Created a poster for the short film script The Injured Party, winner of the 2020 Women's Comedy Film Festival screenplay competition.
Not Applicable — June 1998
A chronicle of the F/A-18 Hornet's purchase and early service in the Fi ish Air Force, including predecessor aircraft, specifications, political considerations and organizational structure.
Josh Harris — March 2013
Created twisted graphical parodies of the Dark Lord of the Sith co-opting Nike Jumpman, Gatorade and Vick’s Vaporub.
Avanti Press — March 2015–Present
A heartfelt card at the right time can deliver a much-needed infusion of levity, encouragement, love and affection. The examples shown here are a snapshot of my contribution included in Avanti's 2021 product lines of humorous, supportive and inspiring cards. The entire catalog from all verse contributors is available below.
Sketchworks Comedy — September 2014
A short, literal fish-out-of-water piece about unforeseen consequences, written for a respected Atlanta comedy group.
Nick Zedlar — Various 2019
I married a cat lady. Which wouldn't be so bad, except I'm allergic to most cats. I like them, but my immune system does not. I illustrated "Max" as an homage for my wife's favorite that passed a few years ago. "Outcats" is a logo for her YouTube cha el that features felines at the Furkids shelter that are perhaps unconventional--and, therefore, being passed over for adoption--but deserve love and a forever home, too.
Sketchworks Comedy — 2008-2014
Original show poster and card handbill graphic design using mostly Photoshop and Illustrator.
Graphic Design for Michael Lucker — 2013
Created spec designs for screenwriter Michael Lucker's book, Crash! Bang! Boom! How to Write Action Films .
Personal Creative Project — 2014-Present
Everyone likes a good limerick! Maybe I'll get an illustrated anthology published in the future. Who knows? Anyway, they're fun to write, even if I never monetize them. At the time of this writing, there are over 230 curated original limericks.
Sinimuna Merchandise Line — 2019-2024
A playful apparel line celebrating Finnish-English bilingual wordplay through aquatic-themed t-shirt designs—where fish names meet Finnish puns in clever, visual humor.
Commissioned Art Collection — 2021
A comprehensive design brief for a commissioned series of five carved walking sticks celebrating the snakes of the American Southeast—each stick depicts a different snake species mid-hunt with scientifically accurate prey, creating unified food web snapshots combining natural history with artisan craftsmanship.
Collectible Card Game — 2022-2023
A collectible card and dice game celebrating the diversity of life on Earth—where players build ecosystems using scientifically accurate flora and fauna, each card meticulously researched and balanced for strategic gameplay.
Educational Song Series — 2024
An educational song celebrating the wild turkey through scientific facts and whimsical observations. Part nature documentary, part absurdist tribute, the song covers turkey biology, behavior, ecology and conservation while maintaining a catchy, tongue-in-cheek tone throughout.
Inspirational Soundtrack — 2024
Three original songs exploring the Northern Crusades from opposing perspectives. "Battle Hymn of Häme" is a defiant resistance anthem from indigenous Finnish defenders. "Eastlands March" tells the same conflict from the crusaders' viewpoint. "Saule Lament" sets the bleak mood for the crusaders' utter defeat by the Samogitians.
Musical Album — 2024
Two original songs from the album Throw Her Back exploring themes of love, regret and betrayal.